Case Study 1: Enhancing Global Team Integration
The Problem

A major international professional services firm was struggling with high turnover among its expatriate and returning staff. The lack of a structured onboarding process and psychosocial support for employees navigating new cultures was affecting productivity and employee retention.

 

The Solution

I designed and delivered a comprehensive psychosocial orientation program for newly arrived expatriates and their families. The program included a detailed training manual on local culture, workplace norms, and community life. My work also involved facilitating re-entry workshops to prepare returning staff for a smooth reintegration into their home environments.
 

The Impact

The structured program significantly reduced employee re-entry challenges, resulting in an estimated 25% improvement in international employee retention within the first year. My work helped the firm strengthen its global talent pipeline and provided a key component for its long-term talent strategy.

 

Case Study 2: Driving  Wellbeing for Social Impact

 

The Problem

Organisations in East Africa were facing a silent crisis: a lack of awareness and resources for mental health, particularly for women and youth. This oversight created a significant barrier to productivity and well-being, and it was a critical issue being ignored in local D&I efforts.
 

The Solution

As the Founder of a psychosocial health organisation, I designed African Mental Health First Aid - for Africa, which included pioneering programs to address this gap directly. I conducted original research on women's mental health, which revealed key insights that were later published. I launched public awareness campaigns across multiple media platforms to destigmatise depression. Finally, I developed empowerment projects for marginalised youth, using communication and life skills to prepare them for professional paths.
 

The Impact

My work brought the issue of mental health into public discourse in East Africa and positioned organisational well-being as a strategic diversity and inclusion (D&I) priority. It created a replicable framework for addressing gender equity and youth empowerment, while helping to foster a greater sense of belonging and psychological safety within communities.
 

 

Case Study 3: Building a Robust Global Talent Pipeline

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The Problem

International development organisations like UNHCR and Skillshare International needed a more effective way to recruit, prepare, and train volunteers for placements in southern Africa. Their primary challenge was ensuring that new staff were not only skilled but also culturally competent and resilient enough to adapt to new environments, which was critical for retention.
 

The Solution

I was contracted to lead the recruitment and preparation of international development workers and volunteers. My role was to design and implement bespoke orientation programs focused on cross-cultural adaptation and professional effectiveness. This involved building training curricula and facilitating workshops to prepare staff for the unique cultural and professional challenges they would face in their host countries.
 

The Impact

The structured orientation and preparation programs significantly improved the effectiveness and retention of international staff and volunteers. My work ensured a more culturally aware and highly prepared talent pipeline, which led to smoother project implementation and a more positive experience for both the volunteers and the host communities.

Case Study 4: Empowering Global Professionals Through Inclusive Communication
 

The Problem

A group of international professionals and students needed to strengthen their English and communication skills to succeed in higher education and corporate environments. Their primary challenges were a lack of confidence in public speaking and a limited understanding of professional communication norms and etiquette.

 

The Solution

I designed and delivered a customised communication program that went beyond traditional English language instruction. The curriculum was built around the principles of inclusive communication, incorporating creative and engaging methods like performing arts and role-playing. My approach focused on practical skills, including:
 

• Mastering professional and negotiation language.

• Structuring and delivering compelling presentations.

• Writing clear and concise professional emails and reports.

 

The Impact

The program empowered learners to become more confident and effective communicators. Students gained the skills necessary to secure admission to higher education institutions, while professionals reported a significant improvement in their ability to lead meetings, collaborate with international colleagues, and represent their companies with confidence. The use of creative methods fostered a sense of psychological safety, enabling learners to take risks and truly master their skills.